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Table of Contents
Articles
| Perceptions of service quality by clients and contact-personnel in the South African retail banking sector |
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| J Coetzee, H van Zyl, M Tait | 1-22 |
| The importance of non-financial motivators to pharmaceutical sales representatives: A demographic study |
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| M Wiese, R Coetzee | 23-56 |
| Satisfaction with retention factors as predictors of the job embeddedness of medical and information technology services staff |
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| J van Dyk, M Coetzee, N Takawira | 57-75 |
| The fostering role of information technology on SMEs’ strategic purchasing, logistics integration and business performance |
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| R Chinomona | 76-97 |
| Productivity measurement in a sports organisation |
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| M Arraya, R Pellissier | 98-127 |
| What inspires birders to migrate South towards Africa? A quantitative measure of international avitourist motivation |
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| N Conradie, C van Zyl, A Strasheim | 128-167 |
ISSN: 1998-8125