Featured Country: Nigeria

Featured Journal: Nigeria Agricultural Journal

PROMOTING ACCESS TO AFRICAN RESEARCH

Vol 16, No 2 (2012)

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Table of Contents

Articles

Attitude towards, and likelihood of, complaining in the banking, domestic airline and restaurant industries	EMAIL FREE FULL TEXT DOWNLOAD FULL TEXT
DJ Petzer, PG Mostert	1-23

Differences between customer type and consumption stage in terms of service failure responses and preferred service recovery strategies in the cellphone industry	EMAIL FREE FULL TEXT DOWNLOAD FULL TEXT
CF De Meyer, DJ Petzer	24-46

Learning approaches to the study of auditing followed by prospective South African chartered accountants	EMAIL FREE FULL TEXT DOWNLOAD FULL TEXT
K Barac	47-68

The impact of selected stakeholders on family business continuity and family harmony	EMAIL FREE FULL TEXT DOWNLOAD FULL TEXT
E Venter, S van der Merwe, S Farrington	69-96

The importance of choice attributes and the positions of the airlines within the South African domestic passenger airline industry as perceived by passengers at Durban International Airport	EMAIL FREE FULL TEXT DOWNLOAD FULL TEXT
B Campbell, D Vigar-Ellis	97-119

An analysis of the inter-relationship between savings product usage and satisfaction using a SERVQUAL framework	EMAIL FREE FULL TEXT DOWNLOAD FULL TEXT
B de Clercq, JMP Venter, CJ van Aardt	120-138

ISSN: 1998-8125