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Featured Country: Congo, Republic Featured Journal: Annales Aequatoria
PROMOTING ACCESS TO AFRICAN RESEARCH

Southern African Business Review - Vol 16, No 2 (2012)

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Table of Contents

Articles

Attitude towards, and likelihood of, complaining in the banking, domestic airline and restaurant industries EMAIL FREE FULL TEXT
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DJ Petzer, PG Mostert 1-23
Differences between customer type and consumption stage in terms of service failure responses and preferred service recovery strategies in the cellphone industry EMAIL FREE FULL TEXT
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CF De Meyer, DJ Petzer 24-46
Learning approaches to the study of auditing followed by prospective South African chartered accountants EMAIL FREE FULL TEXT
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K Barac 47-68
The impact of selected stakeholders on family business continuity and family harmony EMAIL FREE FULL TEXT
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E Venter, S van der Merwe, S Farrington 69-96
The importance of choice attributes and the positions of the airlines within the South African domestic passenger airline industry as perceived by passengers at Durban International Airport EMAIL FREE FULL TEXT
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B Campbell, D Vigar-Ellis 97-119
An analysis of the inter-relationship between savings product usage and satisfaction using a SERVQUAL framework EMAIL FREE FULL TEXT
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B de Clercq, JMP Venter, CJ van Aardt 120-138


ISSN: 1998-8125