Professionalism in Meeting Social Assistance: Interventions Adopted by the South African Social Security Agency
AbstractThe aim of this article is to explore the organisational professionalism that will result in the provision of service quality in meeting social assistance at the
South African Social Security Agency. It is postulated that service quality and professionalism are inversely related. The article explores a conceptual defi nition of organisational professionalism. Attention is then turned to training initiatives that have been implemented for the various managerial levels within the Agency in respect of new strategies that have been introduced to yield improved service quality. The article draws on the empirical findings oaf study conducted during 2011 and 2012.