Distance Learners‟ Perception of Learner Support Services
Inadequate learner support has been identified as a major factor for dissatisfaction among students learning by the distance mode. The University of Education, Winneba (UEW), produces self instructional materials for its distance education students and in addition provides some learner support services. The study investigated UEW Distance Education (DE) students‟ perceived satisfaction with learner support services available to them. The study revealed that most distance education students had high perceived satisfaction with learner support services offered them. Differences in perceived satisfaction with specific learner support services were however observed. Most students‟ perceived satisfaction with tutorials and counselling services was high, but low for financial, library and study centre facilities and services. Significant differences were observed among the various study centres in respect of the DE students‟ perceived satisfaction with the learner support services provided for them.
Keywords: distance education students, learner support services, perceived satisfaction
License agreement and author copyright
AJESMS does not require authors to assign copyright of their published original research papers to the journal. Articles are published under a CC BY license(Creative Commons Attribution 4.0 International License). The CC BY license allows for maximum dissemination and re-use of open access materials and is preferred by many research funding bodies. Under this license users are free to share (copy, distribute and transmit) and remix (adapt) the contribution including for commercial purposes, providing they attribute the contribution in the manner specified by the author (read full legal code).
Availability of materials and data
An inherent principle of publication is that others should be able to replicate and build upon the authors' published claims. Therefore, a condition of publication in AJESMS is that authors are required to make materials, data and associated protocols promptly available to readers without undue qualifications in material transfer agreements. Any restrictions on the availability of materials or information must be disclosed to the publishing team at the time of submission. Supporting data must be made available to Editorial Board Members and reviewers at the time of submission for the purposes of evaluating the manuscript. Reviewers may be asked to comment on the terms of access to materials, methods and/or data sets; AJESMS reserves the right to refuse publication in cases where authors do not provide adequate assurances that they can comply with the publication's requirements for sharing materials.
After publication, readers who encounter refusal by the authors to comply with these policies should contact the AJESMS publishing team. In cases where we are unable to resolve a complaint, the matter may be referred to the authors' funding institution and/or a formal statement of correction may be published, attached online to the publication, stating that readers have been unable to obtain necessary materials to replicate the findings.
A condition of publication AJESMS is that authors make materials, data and associated protocols promptly available to others without preconditions.
Datasets must be made freely available to readers from the date of publication, and must be provided to Editorial Board Members and reviewers at submission, for the purposes of evaluating the manuscript.