The 3D integrated model for e-government systems success: a case of the e-EIA system in Kenya

Abstract

A 3D integrated model is proposed and validated in the government-to-business context of a developing country. Derived from the updated DeLone and McLean and the Unified Theory of Acceptance and Use of Technology models, it integrates IT quality, target user adoption, and success measures. Using Mixed Method Research
methodology, 227 quantitative and 106 qualitative responses were obtained. Quantitative data was analysed using Partial Least Square Path Modelling while qualitative data was analysed for theme frequency distribution. Empirically, the strongest determinants of egovernment systems success were service quality, social influence, facilitating conditions and user satisfaction. Low level of automation (26%), slow speed (21%), response and processing delays (21%) were the most frequently cited hindrances to success. We recommend robust end-user support management coupled with adequate system maintenance services and top-down stakeholder engagement strategy to enhance system usage and deployment of sufficient information technology infrastructure to facilitate access to services.

Keywords: 3D Integrated Model; E-Government Systems Success; Government-To-Business, e-EIA System