The effect of financial technology on financial inclusion in Rwanda; a case study of Cogebanque/Rubavu branch (2022-2025).

Abstract

The general objective of this study was to analyse the effects of financial technology services on financial inclusion in Rwanda. The findings showed that respondents confirmed being satisfied with the online services provided by my bank, as well as accepted that they feel secure providing sensitive information (like credit card details) for online transaction. For assessing the level of customers understanding on e- banking in Cogebanque Rubavu branch, respondents acknowledged understanding the meaning of financial technology, while affirming that financial technology is easy to use and safe for business transactions, as well as being a cheaper way to conduct banking. In addition it was equally found that financial technology helped customers to complete transaction quickly, and made banking services oavailable 24 hours per day and 7 days a week.