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Botswana Journal of Technology

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Clients satisfaction with local design consultancy practices in Gaza Strip

A. Enshassi, Y. Al-Ghuraiz

Abstract


The aim of this paper is to investigate the degree of public clients satisfaction with local consultancy practices in the Gaza strip. The paper deals with three types of clients: Local Ministries, Municipalities and other organizations such as Palestinian Water ity, United Nation Development Program, and the Palestinian Economic Council for Development and Reconstruction. Interviews were conducted with twenty-one professionals who are working with public clients and involved directly with local consultancy firms. The result shows the average clients' satisfaction with local consultancy practices was 65.7 percent. This study reveals the reasons for satisfaction and dissatisfaction for some issues related to clients' satisfaction with consultants' performance. The study concludes with recommendations to improve the local design consultancy firms efficiency and consequently to increase the level of clients' satisfaction with consultancy practices.


(Botswana Journal of Technology: 2003 12(1): 58-64)



http://dx.doi.org/10.4314/bjt.v12i1.15347
AJOL African Journals Online