The Assessment of Total Quality Management Practice in Amhara Regional State Textile Manufacturing Industry: The Case of Selected Textile Manufacturing Industries

Abstract

The main purpose of this paper was to assess Total Quality Management practices in textile
manufacturing industries of Amhara region. It adopted a descriptive research design. The target
population comprised all employees of selected textile manufacturing industries (Bahir Dar and
Kombolecha). The total population ware 1950. The sample size of 195 respondents was drawn
using stratified random sampling. Questionnaires and semi-structured interview were used to
collect primary data. The study concludes that a factual approach to decision making, top
management commitment, and continuous improvement are among the highly practiced aspects
of total quality management in textile manufacturing industries of Amhara region. While, supplier
participation, employees’ empowerment, and customer focus, are not practiced well in textile
manufacturing industries of Amhara region, and communication practice and process approach
at a moderate level. The study also found that there is no significant difference between the total
quality implementation of both companies. The practice of total quality management in Amhara
regional state textile manufacturing state is lower when it compared with textile or manufacturing
industries of foreign companies