PROMOTING ACCESS TO AFRICAN RESEARCH

IFE PsychologIA

Log in or Register to get access to full text downloads.

Remember me or Register



DOWNLOAD FULL TEXT Open Access  DOWNLOAD FULL TEXT Subscription or Fee Access

Factors Affecting Tourist Satisfaction in Lagos State,Nigeria

Jerome C Madu, Wolfgang Feilmayr, Sylvester N Madu

Abstract


This paper tries to discover factors that are responsible for the poor development of recreational tourism in Lagos State of Nigeria, so as to be able to suggest improvement measures. The results show that the overall satisfaction of the business tourists is generally similar to that of the recreational group, and that Lagos State generally satisfied 50.8% of the tourists. Factor analysis reveals that three factors form the basic destination attributes in this area. These are 1, cost of living; 2, hospitality, maintenance, and transportation problems; and 3, personal safety. The s suggest a control and standardisation of the cost of living, a maximisation of the potentials of hospitality and maintenance, minimisation of transportation problems, measures to improve personal safety, as well as intensified tourism awareness in this state.



(IFE Psychologia (2002) 10(2), 238-257)



http://dx.doi.org/10.4314/ifep.v10i2.23469
AJOL African Journals Online