Influence of users’ computer self-efficacy and perceptions on satisfaction with electronic libraries in northern Nigerian universities

Abstract

In recent times, advancement in technology has penetrated areas of library functions, especially, the establishment of an electronic library (e-library) system that has become commonplace in Nigeria. Studies have shown a low level of users‟ satisfaction with these resources. Thus, this study examined the influence of users‟ computer-self-efficacy and perception on users‟ satisfaction with e-libraries in Northern Nigerian universities. Descriptive survey research was adopted. A population of 7,028 users was considered out of which 1,406 was randomly sampled and used. A questionnaire was used to collect data. Hypotheses were tested with Spearman Rank-Order Correlation. Findings revealed that computer self-efficacy of users with e-libraries were high, even though their perceptions of e-libraries were low. There was a strong relationship between computer self-efficacy and satisfaction with e-library (r(951) = .164, p = .000), a positive correlation between perceptions and satisfaction with e-library (r(951) = .334, p = .000). It was therefore concluded that the satisfaction of users with e-libraries in the universities in Northern Nigeria would largely be influenced by their level of computer self-efficacy and perception. The study recommended the acquisition of relevant skills by the user for satisfactory utilization of the e-libraries. In particular, users should be assisted in identifying high-quality e-library resources.

Keywords: Computer self-efficacy, e-library, users’ perception, users’ satisfaction, Northern Nigeria