Utilization of reference resources and services by users of Benue State public library, Makurdi, Nigeria

Abstract

This paper focuses on the utilization of reference resources and services by users of Benue state public library, Makurdi. Related literature on the study reviewed shows that reference services are very important and needed by library clientele. The study attempted to identify the types of reference resources and services available for use by the subjects of the study as well as the extent to which they address the needs of users. The study found out among other things that the patrons utilize to a moderate extent the reference services provided to them. They also utilize the reference resources and services mostly for their course work and research works. Findings of the study also show that the users derive to a moderate extent satisfaction with the services provided to them by the library. Finally from the findings of the study it has been recommended that provision of current information resources and employment of dedicated and experienced reference staff will guarantee user satisfaction and solve information apathy.

Keywords: reference services, reference sources, public library, makurdi, Nigeria