Awareness and utilization of LibQUAL+ for effective library management in the digital environment

Abstract

Faculty, scholarly researchers, and students in universities and various other academic institutions are becoming increasingly used to the characteristics and services of physical as well as digital libraries in the digital era. Librarians are needed to have an extensive knowledge of the various digital resources and services that are being utilized for education and research in the modern information ecosystem. Furthermore, librarians play a vital role in promoting users to properly access and make the best use of digital library resources, as well in promoting awareness and supporting the establishment and maintenance. Libraries should use digital library management tools and assessment frameworks, particularly LibQUAL+, to accomplish these goals in order to improve service quality and guarantee effective information delivery.