Employee satisfaction among administration staff: a case study at Eastern Pacific Industrial Corporation Berhad, Terengganu, Malaysia

Abstract

This paper analyzes factors that influence employee’s satisfaction among administration staff at Eastern Pacific Industrial Corporation (EPIC) Berhad Terengganu, Malaysia. It uses primary data of 136 sample size consists of administration staff comprises of non-executive and executive level. Stratified sampling method was utilized for data collection, which is then analyzed using the descriptive and multiple regression analysis. The findings showed that the relationship between 2 out of 3 factors involved in the study towards employees satisfaction were significant but with the influence of different strengths. This result can enhance the organization productivity, thus become important for organizations effectiveness and efficiency of company operation. The organization can also achieve the compliance of quality assurance which nowadays becomes important for an established organization like EPIC.

Keywords: employees satisfaction; career development; compensation; rewards; work environment