Citizen’s charter feedbacking system

Abstract

The aim of this study is to design and develop an automated feedbacking system for the implementation of Citizen’s Charter in SDSSU- Tandag. The system design is to be used purposely for automation of the manual process of sending comments. Quantitative method was considered on the assessment of the efficiency and level of satisfaction of the newly developed feedbacking system. Questionnaire was the primary tool used for gathering the data. A developmental approach was also employed on the development of the system. The respondents were three hundred sixty eight students, regular faculty and staff. The research was conducted at Surigao del Sur State University Tandag City. After the data were gathered tabulated and analyzed, the researcher obtained the findings that the newly developed Citizen’s Charter Feedbacking System for Surigao del Sur State University is most efficient. It is particularly deemed effectual in the overall content and operation of the system. Further, the clients/respondents are very satisfied as to the accuracy of the information provided and the timeliness of sending comments. The researcher recommends that the Administration should facilitate the implementation of the Citizen’s Charter Feedbacking System as an aid to the manual process of sending feedbacks. The Feedbacking system is also suggested to be used as means of valuing feedbacks from clients and continuously improve the performance of the university to meet customer satisfaction.

Keywords: Citizen’s Charter, Feedbacking System