Retracted: The influence of e-service quality on employees satisfaction: a study at municipal council

  • M.S.N. Shafini
  • M.Y.A. Radzuan
  • O.A.S. Rapidah
  • A.M.S. Maizan
  • W.M.W. Mardiana
  • M.A.N. Dalila
Keywords: SERVQUAL model, reliability, responsiveness, assurance, employees, satisfaction


This article was withdrawn and retracted by the Journal of Fundamental and Applied Sciences and has been removed from AJOL at the request of the journal Editor in Chief and the organisers of the conference at which the articles were presented ( Please address any queries to


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eISSN: 1112-9867