Implications of telecommunication program on service quality in Edo State, Nigeria, from 2005 to 2021

Abstract

This study investigated mobile telecommunication policy and service delivery in Edo state, Nigeria, from 2005 to 2021. Two objectives were identified in  the course of the study; two research questions were raised and two hypotheses were put forward for analysis in the study. A survey research was  designed and stratified sampling procedure was used in selecting the sample for the study. Structured questionnaire was the instrument used for primary data while library materials, textbook and other relevant materials were also used to source the secondary data. The population of the study  consist of staff of MTN and residents of Benin. Tara Yamane formula was used to determine the simple size of 249 from a population of 1,782,000.  Findings from the study indicated that government policies have a relationship with mobile telecommunication service quality in Edo state, Nigeria. it was  also discovered that government regulations have no relationship with mobile telecommunication service delivery in Edo state, Nigeria. In view of  the foregoing, it was suggested among others that government should ensure strict compliance with policy and regulatory directives issued to see to its  effective implementation by mobile telecommunication operators in the country.