E-Governance and service delivery in Nigeria public sector: An overview

Abstract

The main thrust of this paper is to find out the extent electronic governance and social service delivery has improved public bureaucracies in Nigeria. Specifically, the study will find out the extent the adoption of electronic governance encourages quality service delivery in implementing the policies and programmes in Nigeria public sector. Communication theory was adopted as its framework; this theory tries to elucidate that ccommunication is one of the ingredients that makes a system effective in contemporary society. Electronic government makes an impact on the knowledge of the society as well as on the literate level of the society. The adoption of egovernance in running the affairs of the ministries brings about effective service delivery in Nigeria. It helps in define and re-define the current vision and mission of the government and curtails the level of corruption, encourages accountability and transparency in governance since it serves as a yardstick for auditing in governance. Egovernance in bureaucracies helps to facilitate formulation of strategies for policy implementation in Nigeria. This paper recommends that Nigeria government should adopt e-governance to institutionalize for real budget. Government should adopt the use of electronic governance in Nigeria public sector since it brings significant improvement in governance through accountability and transparency; detects and prevents poor service delivery, curtails unnecessary waste and leakages, as well as arbitrary behaviour in bureaucracies. Finally, government should employ qualitative manpower that is experienced in egovernance to carry out government programmes efficiently.