Main Article Content
This article is based on an MLIS case study undertaken at the University of the Western Cape. The article is meant to add knowledge and insight into university records management and presents a records management model for an intelligent university. The study used the functionalist theory to frame this exploratory qualitative study to investigate whether records management contributes to making the University of the Western Cape intelligent. The findings of the study showed that records management as a function was not used optimally by the university and therefore did not contribute to making the University of the Western Cape intelligent. A records management model for an intelligent university was recommended.