Improving Financial Service Delivery to Communities through Micro-finance Institutions in Uganda; the case of Pride Micro-finance Limited (PML)
Abstract
This study examined the design of a target Enterprise Architecture (EA) that can enable Micro-finance Institutions (MFIs) in Uganda improve financial service delivery to communities through use of Information and Communication Technologies (ICTs). Pride Micro-finance Limited (PML) was investigated with specific focus on their mission and goals, business processes, information/data, applications, actors, and technological infrastructure. Data was collected from two branches of PML using questionnaires, observation and document reviews. This data was analysed qualitatively and the results of the analysis indicated that PML faces a number of challenges in financial service delivery; like inability to reach out to its customers in a cost effective manner, inefficient ways of processing customer information, and data/information security risks. Based on findings from this study, a target EA capable of enabling PML reach out to its customers in a more sustainable, efficient, and effective manner was designed and recommendations for its implementation made.
Key words · Enterprise architecture · Information and communication technologies · Financial service delivery
© 2017 Uganda Martyrs University. All rights reserved.
The JSSD and the individual contributions contained therein are protected under copyright by Uganda Martyrs University and the following terms and conditions apply to their use:
Photocopying: Single photocopies of single articles may be made for personal use as allowed under the Copyright Act. Permission of the copyright owner and payment of a fee is required for other photocopying, including multiple copying, copying for advertising/promotional purposes, resale and all forms of document delivery. Special rates are available for educational institutions that wish to make copies for non-profit educational use. Permissions may be sought directly from Uganda Martyrs University (P. O. Box 5498 Kampala, Uganda; Tel.: +256414690021; e-mail: editor@umu.ac.ug; Fax: +256 (0) 382 410100).
Derivative works: Subscribers may reproduce tables of contents or prepare lists of articles and abstracts for circulation within their institutions but the permission of the copyright owner is required for resale or distribution outside the institution. Permission of the copyright owner is required for all other derivative works including compilations and translations.
Electronic storage and usage: Permission of the copyright owner is required to store and use electronically any material contained in the JSSD, including any article or part of an article. Except as outlined above, no part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior written permission of the copyright owner.
Disclaimer: Uganda Martyrs University and the Board of the JSSD make every effort to ensure the accuracy of the information contained in the Journal. However, the University makes no representations or warranties whatsoever as to the accuracy, completeness or suitability for any purpose of the content and disclaim all such representations and warranties whether express or implied to the maximum extent permitted by law. Any views expressed in this publication are the views of the authors and are not necessarily the views of the editors, Uganda Martyrs University, the School of Postgraduate Studies and Research or their partners.
Creative commons license: This journal content is publsihed under a CC-BY-NC license.