Exploring Emerging Trends in Library Services and their Impact on User Satisfaction in Kaduna State University, Kaduna State, Nigeria

Abstract

This study investigates emerging trends in library services and their impact on user satisfaction in Kaduna State University (KASU)  Kaduna, Nigeria. The purposeful method was used to select respondents for the study. A qualitative research method was adopted  through an in-depth interview used for gathering data. Data were analysed using the phenomenological method. The study revealed that  ease of access over online resources and digital platforms brings about high satisfaction. Relevant and up-to-date content that  meets the information needs of users and the technology integration in library services, such as mobile apps, digital catalogues, self- checkout systems, and online databases, are the forces behind satisfaction and changes in behaviour and expectations of those users. If  libraries were to adapt to those emerging trends, user satisfaction could be realised, while their behaviour as well as experiences and  expectations would definitely be changed.