The influence of quotations uttered in emergency service triage traffic and hospitalization (Quiet)

  • Christopher L. Norkus
  • Amy L. Butler
  • Sean D. Smarick

Abstract

This study aims to determine whether the use of the word, Quiet increases veterinary emergency service triage traffic or hospital admissions. Days  were randomized to be a control or test phrase day. On control days, the phrase, Have a nice day! was announced to the entire hospital staff. On test days, the phrase, Have a quiet day! was announced. No statistical difference in mean number of the patients presenting to the emergency service for triage (test phrase 30.1 ± 10.4 cases vs control phrase 30.3 cases ± 10.5, p = 0.91) or hospital admissions (test phrase 3.5 ± 1.9 cases vs control phrase 4.3 ± 2.4 cases, p = 0.13) was found for 24-h following phrase utterance. No statistical difference in mean number of patients presenting to the emergency service for triage (test phrase 2.7 ± 1.4 cases vs control phrase 2.6 ± 1.9 cases, p = 0.84) or hospital  admissions (test phrase 0.3 ± 0.5 cases vs control phrase 0.5 ± 0.8 cases, p = 0.08) was found in the 2-h window immediately following phrase  announcement. Despite popular myth, using the word, Quiet does not  increase veterinary emergency service triage traffic or hospital admissions.

Keywords: Critical Care, Emergency, Myth, Quiet, Superstition.

Published
2019-04-03
Section
Articles

Journal Identifiers


eISSN: 2218-6050
print ISSN: 2226-4485