Quality of postoperative care, patient satisfaction, and experience in the otolaryngology department of the Gabriel Touré University Hospital Centre in Bamako

Abstract

Patient satisfaction and experience in the perioperative setting are positive indicators of quality of care. They influence patient cooperation, which is essential for safe treatment. Therefore, we aimed to address this in this study, with the objective of determining the level of patient satisfaction and experience in the postoperative period within the otolaryngology department of the Gabriel Touré University Hospital in Bamako. Data collection was conducted using a questionnaire adapted to our study context, based on the French National Authority for Health's (HAS) model called the "e-Satis system." The overall patient satisfaction and experience score was 74.62%, and the number of positive results was 70.73%. Patient satisfaction is an undeniable indicator of the quality of care from the patient's perspective, but it remains a subjective factor and can be influenced by several factors such as the quality of technical and interpersonal care, the length of stay, and sociodemographic characteristics that must be taken into account.

Patient satisfaction and experience in the perioperative setting are positive indicators of quality of care. They influence patient cooperation, which is essential for safe treatment. Therefore, we aimed to address this in this study, with the objective of determining the leve