Satisfaction among patients attending oncology clinic in a tertiary hospital in South West, Nigeria
Objective: This study determined patients' satisfaction with health care received at the oncology clinic in a tertiary hospital in Lagos, South West of Nigeria.
Methods: A descriptive cross-sectional study was carried out among patients attending the oncology clinic in Lagos State University Teaching Hospital, Ikeja, Lagos. A total of 143 patients were recruited using a systematic random sampling and interviewer administered questionnaire was used to collect data. Analysis was done using Statistical Package for Social Sciences (SPSS version 20). Test of significance was performed using a 95% confidence interval and the level of significant set at p = 0.05.
Results: More than half 123 (86.1%) reported that they got the kind of service they wanted, 125 (87.5%) reported almost all their needs had been met. Majority (92.3%) of the respondents were satisfied with the level of care received while 2.8% were indifferent and 7 (5%) were dissatisfied. The level of satisfaction was statistically significantly associated with age, marital status, level of education and average monthly income (p<0.05).
Conclusion: Majority of patients were satisfied with the health care services at the oncology clinic. Regular satisfaction survey is recommended
Keywords: Patient satisfaction, oncology, tertiary hospital