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Southern African Business Review
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  1. Home /
  2. Archives /
  3. Vol. 16 No. 2 (2012)

Articles

  • Attitude towards, and likelihood of, complaining in the banking, domestic airline and restaurant industries
    DJ Petzer, PG Mostert
    1-23
    • PDF
  • Differences between customer type and consumption stage in terms of service failure responses and preferred service recovery strategies in the cellphone industry
    CF De Meyer, DJ Petzer
    24-46
    • PDF
  • Learning approaches to the study of auditing followed by prospective South African chartered accountants
    K Barac
    47-68
    • PDF
  • The impact of selected stakeholders on family business continuity and family harmony
    E Venter, S van der Merwe, S Farrington
    69-96
    • PDF
  • The importance of choice attributes and the positions of the airlines within the South African domestic passenger airline industry as perceived by passengers at Durban International Airport
    B Campbell, D Vigar-Ellis
    97-119
    • PDF
  • An analysis of the inter-relationship between savings product usage and satisfaction using a SERVQUAL framework
    B de Clercq, JMP Venter, CJ van Aardt
    120-138
    • PDF

Journal Identifiers


eISSN: 1998-8125
print ISSN: 1561-896X

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