South African Family Practice

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End-user centeredness in antiretroviral therapy services in Nigerian public health facilities

RJ Chiegil, LI Zungu, K Jooste


Objective: To describe the perception of end users with regard to end-user centeredness in antiretroviral therapy (ART) service provision in Nigerian public health facilities.
Design: A qualitative design was followed.
Subjects and setting: Unstructured focus group discussions were conducted with end users (n = 64) in six locations across the six different geopolitical zones of Nigeria.
Outcome measures: Data were analysed using the framework approach and Weft QDA® version 1.0.1. qualitative data analysis software.
Results: The results focused on end users’ participation in their care,  ranging from understanding their diagnosis, choosing from available treatment options and places, and caring for their colleagues and themselves.
Conclusion: End-user focused ART service provision positions end users to play key roles in decision-making with regard to their care. The findings of this study will be useful for nurses and other healthcare workers when  promoting end-user centeredness in ART service provision.
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