What characterizes Vacationers’ eWOM sharing behaviours? Unbundling Entertainment and Information Motives in Brand-related Social Media Sites

  • Tumsifu Elly Thomas University of Dar es Salaam School of Business, Tanzania
  • Patrokil Kanje University of Dar es Salaam School of Business, Tanzania
Keywords: Motivation, Tourism related sites, Electronic word of mouth, Social media

Abstract

eWOM has increasingly become one of the sources of information relied on by vacationers to decide on where to go and where to stay. This article examines the influence of motivation on electronic word of mouth (eWOM) behaviour among vacationers in Tanzania. Four motivation variables from motivational psychology literature (information, altruism, social integration and entertainment) and the Uses and Gratification Theory are examined along three eWOM
dimensions, namely giving, seeking and passing. Data for this study were collected using a structured questionnaire at three airports in Tanzania from 278 vacationers who had used social media for their trip. The data were analysed using structural equation modelling. The overall results indicate that vacationers’ eWOM behaviours are positively related to entertainment motivation. Alongside entertainment, eWOM giving and seeking behaviours are positively
related to information and social integration, respectively while eWOM passing is positively related to altruistic motivation. Thus, the study concludes that entertainment motivation is the main driver of social media eWOM behaviours, hence a deviation from the past research that associated people’s participation in eWOM with information motives.

Published
2021-07-15
Section
Articles

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eISSN: 0856-1818