The influence of user participation attributes on e-government implementation success in developing countries

a study of Uganda

  • Sumaya M. Kagoya Department of Applied Computing and Information Technology, Makerere University Business School, Uganda
  • Ulingeta O. Mbamba Department of General Management, University of Dar es Salaam Business School, Tanzania
Keywords: User participation attributes, e-government, e-government implementation success, developing nations, Uganda

Abstract

This paper examined the influence of user participation attributes on e-government implementation success in Uganda. The quantitative data were collected through a survey of 277 employees from three Ministries (ICT, Finance and Works) in Uganda and was analysed using PLS-SEM aided by Smart PLS3. Using Stakeholder theory as a primary theory for addressing user participation who are key stakeholders and UTAUT to capture the technology usage of egovernment users. Findings revealed that user participation attributes have a significant positive influence on e-government implementation success in Ugandan context. Findings from the Smart PLS assessment measurement model portended that user participation attributes have a statistical positive relationship on e-government implementation success in Uganda. Therefore, policy makers, managers, Information System developers, electronic service providers, and egovernment implementers should consider involving end-users in active e-government implementation process. This ensures accountability, transparency, trust in electronic-services and online-information from the central government to the users, among other benefits. These findings contribute to sparse literature of user participation in e-government implementation success in developing nations hence providing empirical foundation for future academia. More
so, all stakeholders of e- government implementation work towards curbing the factors affecting and hindering end-users from active participation in e-government implementation in Uganda.

Published
2021-07-16
Section
Articles

Journal Identifiers


eISSN: 0856-1818