International Journal of Engineering, Science and Technology
International Journal of Engineering, Science and Technology (IJEST) - an E-journal is an international peer-reviewed, electronic, online journal published by MultiCraft. The aim and scope of the journal is to provide an academic medium and an important reference for the advancement and dissemination of research results that support high-level learning, teaching and research in the fields of engineering, science and technology. IJEST publishes articles that emphasizes research, development and application within the fields of engineering, science and technology. Original theoretical work and application-based studies, which contributes to a better understanding of engineering, science and technological challenges, are encouraged. All manuscripts are pre-reviewed by the editor, and if appropriate, sent for blind peer review. Contributions must be original, not previously or simultaneously published elsewhere, and are critically reviewed before they are published. Papers, which must be written in English, should have sound grammar and proper terminologies.
Other sites related to this journal: http://www.ijest-ng.com/index.htm
Other sites related to this journal: http://www.ijest-ng.com/index.htm

Vol 3, No 7 (2011)
Table of Contents
Articles
| Product quality, service reliability and management of operations at Starbucks |
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| K Paryani | 1-14 |
| Signal-to-Noise ratio and design complexity based on Unified Loss Function – LTB case with Finite Target |
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| NK Sharma, EA Cudney | 15-24 |
| Service reliability assessment using failure mode and effect analysis (FMEA): survey and opportunity roadmap |
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| A Sutrisno, TJ Lee | 25-38 |
| Applying lean Six Sigma to reduce linen loss in an acute care hospital |
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| SL Furterer | 39-55 |
| A design for Six Sigma case Study: Creating an IT change management system for a mid-size accounting firm |
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| P Long, J Kovach, D Ding | 56-72 |
| Application of MBNQA for service quality management and performance in healthcare organizations |
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| SC D’Souza, AH Sequeira | 73-88 |
| The use of continuous improvement techniques: A survey-based study of current practices |
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| JV Kovach, EA Cudney, CC Elrod | 89-100 |
| An evaluation of professional quality measurement systems for the automotive industry |
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| O Senoz, W Daughton, A Gosavi, E Cudney | 101-108 |
ISSN: 2141-2839


