Vol 3, No 7 (2011)
Open Access
Subscription Access
Table of Contents
Articles
| Product quality, service reliability and management of operations at Starbucks |
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| K Paryani | 1-14 |
| Signal-to-Noise ratio and design complexity based on Unified Loss Function – LTB case with Finite Target |
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| NK Sharma, EA Cudney | 15-24 |
| Service reliability assessment using failure mode and effect analysis (FMEA): survey and opportunity roadmap |
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| A Sutrisno, TJ Lee | 25-38 |
| Applying lean Six Sigma to reduce linen loss in an acute care hospital |
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| SL Furterer | 39-55 |
| A design for Six Sigma case Study: Creating an IT change management system for a mid-size accounting firm |
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| P Long, J Kovach, D Ding | 56-72 |
| Application of MBNQA for service quality management and performance in healthcare organizations |
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| SC D’Souza, AH Sequeira | 73-88 |
| The use of continuous improvement techniques: A survey-based study of current practices |
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| JV Kovach, EA Cudney, CC Elrod | 89-100 |
| An evaluation of professional quality measurement systems for the automotive industry |
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| O Senoz, W Daughton, A Gosavi, E Cudney | 101-108 |
ISSN: 2141-2839