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Objective: To assess facility staff perceptions of, motivation for and self-reported practice in the implementation, and on the use of adherence-based indicators to inform decisions for performance improvement.
Design: Qualitative explorative study aiming to evaluate a quasi-experimental intervention.
Settings: Six conveniently sampled health facilities in Kenya located in Central, Eastern and Rift Valley provinces.
Subjects: Thirty-six clinic staff members were interviewed, six at each facility, including facility managers, clinicians, nursing and pharmacy staff, counsellors, health records information officers and social workers. Analysis was performed in line with the Pettigrew and Whipp framework.
Results: Providers perceived that the intervention had empowered them to assess their clinic’s daily workload and to identify those patients who missed their appointments. Factors enhancing the positive uptake of the intervention included the availability of tools to monitor appointment keeping, training on adherence principles and supervisory support. Early detection of treatment defaulters helped the providers design targeted patient support to enhance appointment keeping.
Conclusion: The effect of the intervention led to implementation of changes within the clinic to enhance patients’ appointment keeping and improve adherence to treatment. We expect the reported and observed changes to be sustainable as data generation and calculation of indicators to inform decision-making were performed by the providers themselves.