Benchmarking Human Capital Strategies of Domestic and Foreign Airlines: Evidence from Nigeria
AbstractThe object of this research is to investigate the human resource management strategies in the Nigerian Airline Industry. A comparative study was conducted in Nigeria’s airline industry to examine the extent to which Domestic Airlines (DAs) and Foreign Airlines (FAs) operating in the country are using Human Resource Management practices. The findings reveal that real differences exist between the domestic airlines and foreign airlines with respect to barriers to their human resource practices. Kruskal Wallis and ANOVA tests performed show that for the foreign airlines, lack of tangibles and non-supportive management culture are the strongest barriers to the FAs human capital practices while for the DAs, all the barrier factors mentioned are significant at 0.05 level of significance. The study recommends among others that there should be total commitment by the top management, continuous training of employees and knowledge of what accounts for the success of HRM practices in airline organisations. Keywords: Human Resource Management, Domestic Airlines, Foreign Airlines, Nigeria.
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