Managing workplace conflict in the school environment: Challenges, rewards and the way forward

  • Dramani Aminu KNUST, Kumasi
  • Charles Marfo KNUST, Kumasi


Conflict is a normal and natural part of our workplaces and lives.  As people with diverse background come together in a working environment, differences in opinion, attitudes and beliefs are bound to occur as they interact.  How such differences are managed determines the impact they can have on productivity and therefore organizational goals. Recognizing and addressing the factors that give rise to potential conflicts can have a positive impact on the workplace and productivity. Conflict, if constructively handled, can be very helpful in making necessary changes within the work environment. However, poorly resolved or unresolved conflict can result in feelings of dissatisfaction, unhappiness, hopelessness, depression, and other emotions.  It can even lead to resignation from jobs, dissolution of personal relations, aggression, and even violence.

Key words: Conflict, Management and Workplace.

Author Biographies

Dramani Aminu, KNUST, Kumasi

Dramani Aminu is a lecturer in the Department of History and Political Science at KNUST, Kumasi. He graduated from the University of Ghana with an MPhil degree in Political Science. He also holds a Postgraduate Diploma in Education. As a professional teacher, he has both secondary and tertiary levels of teaching experience.

Charles Marfo, KNUST, Kumasi

Charles Marfo teaches in the Department of Modern Languages, KNUST, Kumasi. He has also been a Visiting Assistant Professor at the University of Hong Kong, where he obtained his Ph.D. degree. His research interests are in Language and Linguistics, Communication, and Language and Technology. He has published widely in these areas.


Journal Identifiers

eISSN: 1998-1279