The Effect of Motivational Practices on Volunteer Motivation to Volunteer and Perform: Lessons from Volunteer Organizations in Kenya

  • Carol Kathambi Kiangura National Volunteering Program
  • Stephen Morangi Nyambegera United States International University


The study assesses whether organizations’ motivational practices affect volunteer motivation and levels of performance. This study was guided by the following two research questions: first, what motivation practices exist in Volunteer Involving Organizations and whether such affect volunteers’ motivation to volunteer again? Second, do motivational practices improve the performance of volunteers? Findings on the motivational practices that exist in Volunteer Involving Organizations indicated that volunteers highly value social action and feeling useful and productive at the volunteer placement as key to what would motivate them to volunteer. Further the study shows that providing feedback, rewarding and recognizing effort motivates volunteers to perform better. The study concludes that motivation practices in Volunteer Involving Organizations need to be relevant and valuable to volunteers and be of value to the organization.

Key Words: Volunteer, Motivation, performance, Volunteer Involving Organization

Author Biographies

Carol Kathambi Kiangura, National Volunteering Program

Carol Kathambi Kiangura has over 10 years of experience in Volunteer Development and Management, Youth Development, and Organizational Capacity Development. This experience has been gained through working for various international organizations in Nigeria, Sweden, Switzerland, Somalia, South Africa and Kenya. Carol is currently the Programme Officer for the National Volunteering programme at Voluntary Service Overseas (VSO Jitolee) in Kenya. Carol has an Executive Masters of Science Degree in Organizational Development and a Bachelor of Science degree in International Business Administration from the United States International University- Africa (USIU). 

Stephen Morangi Nyambegera, United States International University

 Stephen Morangi Nyambegera is currently an Associate Professor of Organizational Development at the United States International University- Africa (USIU-A). Before joining USIU-A were he teaches and conducts research, Prof. Nyambegera was the Dean, Faculty of Social Sciences at Daystar University-Kenya. He holds a Ph.D. in Human Resource Management and Organizational Psychology from the University of Sheffield in England. He is published in several International refereed Journals such as The International Journal of Human Resource Management; and Applied Psychology: An International Review. He has also published book chapters in books such as Managing Human Resources in Africa. Routledge: London; Handbook of International Human Resource Research: Integrating People, Process and Context. Wiley & Sons: West Sussex. He is the author of Human Resource Management: a Biblical Perspective, Uzima Publishing House Nairobi. Prof Nyambegera is an consultant with the Inter-University Council of East Africa and the Commission for Higher Education in Kenya on quality control issues in higher education.


Journal Identifiers

eISSN: 1998-1279