Timely provision of quality services delivery among library personnel in selected universities in Southwestern, Nigeria

Abstract

This study investigated timely provision of quality services delivery by library personnel in selected universities in Southwestern Nigeria. Academic librarians, library officers and library assistants constitute the population for the study. The study covered 12 selected Nigerian university libraries and questionnaire was used for the data collection. The questionnaire was divided into three sections. Findings from the study revealed that acquisition, cataloguing and classification, selective dissemination of information and inter library loan, reference service, information literacy skills training services and reprographic services were the major types of services rendered by library personnel in the selected universities in Southwestern Nigeria. Major challenges constraining service delivery include, poor attitude towards to users’, unwillingness to assisting users, lack of required knowledge and skills to handle users’ service effectively, unavailability of e-resources, lack of necessary library modern equipment and inability to access library materials among others. The study recommended provision of timely, quality and satisfactory services as well as library resources by library personnel. Library management should make library environment comfortable and inviting to the users.