Patient’s safety culture among Tunisian healthcare workers: results of a cross sectional study in university hospital

  • Asma Ben Cheikh
  • Nabiha Bouafia
  • Mohamed Mahjoub
  • Olfa Ezzi
  • Amel Nouira
  • Mansour Njah

Abstract

Introduction: healthcare safety has become a public health priority in developed world. Development of safety culture care is fundamental pillar to any strategy for improving quality and safety care. The objective of this study is to measure level of patients’ safety culture among healthcare professionals at university hospital, center Farhat Hached Sousse (Tunisia). Methods: we conducted, in 2013, a descriptive study among all licensed physicians (n= 116) and a representative sample of paramedical staff (n= 203) exercising at university hospital center Farhat Hached Sousse (Tunisia). Measuring instrument used is a valid questionnaire containing ten safety care dimensions. Data were analyzed using SPSS version 19. Results: the response rates were 74.1% for physicians and 100% for paramedical staff. Overall score of different dimensions varies between 32.7% and 68.8%. Dimension having most developed score (68.8%) was perception of "Frequency and reporting adverse events". Dimension with lowest score (32.7%) was "Management support for safety care". Conclusion: our study has allowed us to conclude that all dimensions of patients’ safety culture need to be improved among our establishment’s professionals. Therefore, more efforts are necessary in order to develop a security culture based on confidence, learning, communication and team work and rejecting sanction, blame, criminalization and punitive reporting.

The Pan African Medical Journal. 2016;24

Author Biographies

Asma Ben Cheikh

Hospital Hygien Service, University Hospital Center Farhat Hached, Sousse, Tunisia

Nabiha Bouafia

Hospital Hygien Service, University Hospital Center Farhat Hached, Sousse, Tunisia

Mohamed Mahjoub

Hospital Hygien Service, University Hospital Center Farhat Hached, Sousse, Tunisia

Olfa Ezzi

Hospital Hygien Service, University Hospital Center Farhat Hached, Sousse, Tunisia

Amel Nouira

Hospital Hygien Service, University Hospital Center Farhat Hached, Sousse, Tunisia

Mansour Njah

Hospital Hygien Service, University Hospital Center Farhat Hached, Sousse, Tunisia

Published
2016-10-02
Section
Articles

Journal Identifiers


eISSN: 1937-8688