Adoption of Web 2.0 tools for the Promotion of Services and Resources in University Libraries in SouthSouth, Nigeria

Abstract

Rationale of Study – This study investigated the adoption of Web 2.0 tools to promote library services and resources in university libraries in South-  South, Nigeria.

Methodology – The study adopted a descriptive survey design. The population of the study was 164 librarians in university libraries that use Web 2.0.  These university libraries were identified by physical visit as well as searching their Web 2.0 presence online. The total enumeration sampling technique  was used for the study due to the manageable size of the population. Data was collected using questionnaires. Descriptive statistics was used to analyse  the data collected.

Findings – The study showed that the major Web 2.0 tools used by librarians to promote library services and resources are Facebook, Whatsapp,  Instagram and Twitter. LinkedIn, Google+, YouTube, Snapchat, Skype, wikis, and blogs are used minimally. The findings revealed that the services  librarians are promoting using the Web 2.0 tools are user education, research help services, reference services, extension and outreach services, selective  dissemination of information, announcement, loan services, and book reservation. The challenges affecting the use of Web 2.0 in university  libraries include lack of policy on the use of Web 2.0, erratic power supply, and inadequate Internet infrastructure.

Implications – The findings of this  study can be used by university libraries to develop promotional services using Web 2.0 tools.

Originality – This is an original, empirical study conducted  in university libraries in South-South Nigeria.