Patient Satisfaction with Quality of Nursing Services at Surgical Outpatient Department (SOPD) of Abubakar Tafawa Balewa University Teaching Hospital Bauchi

Abstract

Introduction: Patient satisfaction is an essential tool in measuring the quality of health care services; as it gives an idea of the staff's  progress towards patients' desires and is found to be useful in measuring patients' expectations. The study aimed to assess patient's  level of satisfaction with the quality of nursing services they had received at the surgical outpatient department of ATBUTH Bauchi,  Bauchi state, Nigeria.

Methods: A cross-sectional study design was conducted at the surgical outpatient department (SOPD) of ATBUTH,  Bauchi, using a SERVQUAL questionnaire.

Results: The result from the study shows that 110 (56.4%) of the respondents were males, while  85 (43.6%) respondents were females. and their ages ranged from 33 to 37 years. The majority 50 (25.6%) of the respondents were  business people. The variation in socio-demographic characteristics of patients was found to affect satisfaction by 27.5% among patients  receiving care in SOPD ATBUTH, with p<0.05. The patients' levels of satisfaction differed between the different nursing services but were  overall satisfied with the services they received.

Conclusion: The level of satisfaction of patients revealed by the grand mean score (4.11)  shows that the respondents generally agree that they were satisfied with the care they received. The study concludes that overall, the  patients were satisfied with the quality of nursing services they had received in the S.O.P.D of ATBUTH but recommended an investment  in modern technologies and training by the hospital management to help improve the quality of these services.