KCA Journal of Business Management

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Significance of ISO 9000 Quality Management System for Performance Improvement in the Developing Countries

Birhanu Beshah, Daniel Kitaw, Negalign Alemu


The objective of this paper is to analyze the significances of ISO 9000 Quality Management System implementation for performance improvement. Two consecutive cases are studied cascaded one over the other. Harar Brewery Share Company (HBSC), one of the Ethiopian Quality Award winners in 2009 is taken as the first case. The company’s six years annual report has been analyzed to justify the significance of implementing ISO 9000. In addition, Ethiopian Plastic Share Company (EPSC) is studied to find out the relationship between certification and process variability. In both the cases, in spite of their ISO 9000 certificate possession, internal possesses are not statistically controlled. Variations still exist which is anomaly in the quality management viewpoint.  

Keywords:  ISO 9000 Certification, Quality Management System, Variation

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