Towards a new way of measuring service delivery in Gauteng: Calculating a Fortunate Index
AbstractWe live in a society where government organisations must provide some of the needs of communities. If the needs of a community are not met, they may feel unhappy and negative towards government organisations. Such feelings may motivate a society towards criminal tendencies. If government organisations can measure how fortunate a community is in terms of goods and services delivered to them they can manage and apply their financial resources to benefit the community. The purpose of this study is to develop a methodology for measuring how fortunate a community is in terms of what they perceive as important against what they receive from government. The perceptions of what respondents consider important were determined based on a list of predefined goods and services. The best methodology to calculate a fortunate index (FI) was identified and evaluated using various statistical methods. The FI for the Census 2001 data was then compared with that of the Census 2011 data to determine if government had improved on their service delivery. This research focuses on the methodology of developing a FI, and thus only a limited sample size was used to establish what people perceive as being fortunate. To our knowledge a similar methodology has not been developed for South Africa. The FI proposes a new innovative way to determine if government provides the needs of a community.
Keywords: fortunate index, census, community, happiness
Authors who submit papers to this journal agree to the following terms:
a) Authors retain copyright over their work, while allowing the journal to place this work on the journal website under a Creative Commons Attribution License, which allows others to freely access, use, and share the work, with an acknowledgment of the work's authorship and its initial publication in this journal.
b) Authors are able to waive the terms of the CC license and enter into separate, additional contractual arrangements for the non-exclusive distribution and subsequent publication of this work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
c) In addition, authors are encouraged to post and share their work online (e.g., in institutional repositories or on their website) at any point after publication on the journal website.