Short Communication: Toward Improving Library and Information Services Delivery in Nigeria through Total Quality Management
Nigerian libraries operate in an environment characterised by weak institutional and social support for libraries and the demanding challenges of the digital society. At the same time, the libraries need to embrace philosophies and strategies for developing quality systems and providing quality services. The paper discusses how various aspects of library systems and services can be transformed and improved upon by applying the principles and strategies of total quality management (TQM). It also identifies and recommends strategies for surmounting some key challenges that may confront library managers in Nigeria in their efforts to use TQM to improve their services.
Keywords: Total qualitymanagement, libraries, service delivery, Nigeria