The effect of automated teller machines on banks’ services in Nigeria
AbstractThe purpose of this research work is to find out the effects of Automated Teller Machines (ATM) on Bank’s services. Information technology, of which Automated Teller Machines are part of, has been the core tool of competitive strategies used by successful organizations for gaining competitive advantage over others. The rapid development in the banking sector has encouraged the accommodation of technology providers. This can be testified by the presence of ATM of all sorts, spread all over our bank premises. This paper addresses the issue of collaboration amongst banks and other service providers in the provision of cheap and efficient ATM services. It also addresses the issue of consumer behaviors with respect to quality services and has come to the conclusion that ATM deployment by banks saves time, encourages competition, and reduces bank risks. The low level of literacy, awareness, poverty and lack of trust are reasons for low adaptation of ATM in Nigeria.
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