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Kotter’s Eight-Step Change Process Model and Students’ Attitudes towards Fees Payment Policies in Public Universities in Uganda

Hilary Mukwenda


This study aimed at exploring the attitudes students in three public universities in Uganda hold towards tuition fees policies. It also investigated the relationship between Kotter’s Eight-Step Change Process Model and these attitudes. Data was collected from 360 students drawn from Busitema University, Kyambogo University, and Makerere University. These were selected using stratified and cluster sampling. Data was collected using questionnaires and subjected to regression analysis. The findings show that many students have a low opinion of, and are opposed to, their universities’ tuition policies. However, most of the steps in Kotter’s Model were significantly (positively) related to the students’ attitudes towards the policies. It was concluded that the model can guide efforts to enhance the effectiveness of tuition fees policies in the universities. Hence, the universities are urged to orientate enforcement of their fees policies towards the steps in the model.

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eISSN: 2070-1748
print ISSN: 2070-1748