Effect of Microfinance Bank Services on Service Quality of Small and Medium Scale Enterprises in North-Central Nigeria

Abstract

The study examined microfinance bank services and quality service among small and medium scale enterprises in north-central Nigeria. Data were elicited from 370 respondents who were carefully selected using a 4-stage sampling technique, and using a well-structured questionnaire. Data analyses were carried out by employing ordinary least square regression. Variables that make significant contribution on service quality of small and medium enterprises among the respondents were: household sizes, retail and treasury banking, electronic banking, banking supervision and advisory services. Microfinance banks should put in place strategies that will improve the rendering of their financial and non-financial services, particularly, those related to the provision of electronic banking, banking supervision/monitoring in order to enhance the level of quality service of SMEs in the region. Large household sizes should also be encouraged to enhance better service quality among SMEs.