Factors Associated with Access to the Saudi Primary Healthcare in Light of Vision 2030

Abstract

Objective: Primary healthcare is a comprehensive approach to ensuring universal
access to essential healthcare services. The Ministry of Health in Saudi Arabia has
developed health-related objectives to enhance the accessibility of healthcare services
and refining its policies. However, certain obstacles may impede the delivery and
accessibility of healthcare, particularly to primary healthcare centers. The current study
explored the variables associated with the accessibility of primary healthcare services
in the context of Saudi Vision 2030. In particular, the research focused on examining
the organizational and doctor-patient communication factors that are linked to primary
healthcare accessibility.
Methodology: In this cross-sectional study, an electronic questionnaire is used to
collect data from patients visiting the primary healthcare facilities located within the
second health cluster in Riyadh, Saudi Arabia.
Results: The findings indicate that the organizational factors that have the greatest
influence on primary healthcare accessibility are the proximity of the primary healthcare
centers, the rapid and convenient nature of the registration and payment procedures,
the cleanliness, design, and clarity of the facility, and the availability of up-to-date
technologies and equipment. As for the factors affecting access to primary healthcare
in doctor-patient communication, the most notable factors include the provision of
respectful treatment by the doctor toward patients, attentive listening to patients’
concerns and questions, and clear explanation of treatment plans and outcomes.
Conclusion: The findings of this study demonstrated the effect of several factors
on primary healthcare accessibility, which will benefit the policymakers in healthcare
planning in Saudi Arabia to improve the quality and accessibility to primary healthcare
centers.