Embedding Quality Function Deployment In Software Development: A Novel Approach

  • OE Okonta
  • AA Ojugo
  • UR Wemembu
  • D Ajani


Software development differs widely in concept, requirement and framework. Therefore the software engineer has enormous task in engineering functional software that can work and be delivered on time..This paper focuses on how customers’ voice can be heard in order to reduce development and manufacturing costs, improve product quality, provide features that satisfy customer needs, and reduce development time. Quality Function Deployment has proven very successful in producing products that appeal to customers. Metaphorically, the customer speaks one language and the manufacturer speaks another. Quality Function Deployment provides linguistic continuity from customer to manufacturer and brings corporate knowledge to bear on the product that achieves multifunctional consensus. This paper adopted a new approach by extending the Quality Function Deployment matrix beyond the House of Quality.

Journal Identifiers

print ISSN: 1116-5405