Building Blocks for the Development of Electronics Employees Performance Management System
Successive administrations in Nigeria have deployed various control mechanisms towards improving the quality of service delivery in the Nigerian Public Service (NPS). However, indications are rife that these mechanisms are not effectively tackling the problem. This paper identifies some of this mechanisms, and identify that they are cosmetic in approach, since they are addressing the symptoms and not the real cause(s) of the problem. Consequently, they are momentary, and therefore, fail very quickly. Our approach is to determine the extent of effectiveness of the operational Performance Management System (PMS) in the NPS, which the literature identifies as the instrument for improving performances. We therefore, conduct empirical study into its psychometric properties. The results are highly revealing, and exposes the correlation between the operational PMS and the widespread existence of counterproductive behaviours in the workplace, which further translates to the poor quality of service delivery. In view of this discovery, this paper introduces a software development framework whose implementation will bring about substantive reforms in improving employees’ performances in the NPS. Consequently, we provide the structures constituting the building blocks for the development of the e-EPMS. The e-EPMS is an emerging concept for electronically managing employees’ performances in the public service. The implementation of such systems will make information readily available, facilitate sound decisions, and make workers accountable for their actions and inactions in the workplace.
Keywords: e-EPMS, e-Government, Architecture, Public Service, Performance Management