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Research Journal of Health Sciences

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Evaluation of patients' satisfaction: A case study of the dental clinic of Obafemi Awolowo University Teaching Hospital Complex, Ile-Ife, Nigeria

A.A. Olaniregun, M.F. Adeyemi, O.E. Oyetola, M.A. Ernest, I Ehigie, O.H. Onasanya

Abstract


Objective: Understanding patients' satisfaction after treatments is an important aspect of human medicine. Considering the paucity of information on dental patients' satisfaction after treatment or care in Nigeria thus, this study was to evaluate patients' satisfaction following treatments at the dental clinic of Obafemi Awolowo University Teaching Hospital, Ile-Ife, Osun State, Nigeria.

Methods: A total of 150 patients were recruited for the study by convenience sampling while a selfadministered questionnaire was used to gather patient's bio data, access to care, quality of care and general satisfaction.

Result: Majority of the patients 64.7% reported satisfactory, 31.3% reported very satisfactory whereas, only 4.0% of the patients reported unsatisfactory.

Conclusion: This study confirms that majority of participants had considerable level of satisfaction with the dental care received. However, more ultra-modern dental facilities should be provided to enhance safe and efficient dental care.

Keywords: Satisfaction, dissatisfaction, patients, dental, care




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