Article Sidebar
Published:
Mar 31, 2025Keywords:
Article Details
This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
Main Article Content
Influence of Police Front Desk Attendance Skills on the Public Trust in Police Stations Within Mvita and Changamwe Sub Counties, Kenya
Abstract
Public trust in the National Police Service is crucial for the effective and professional performance of police officers. This study examined the influence of police front desk attendance skills on public trust in police stations within Mvita and Changamwe Sub-Counties. The research focused on three main objectives: evaluating the impact of police front desk communication proficiency, assessing the influence of problem-solving aptitude, and determining the effect of empathy and respectfulness on public trust. Guided by social capital theory, the study employed a stratified random sampling method, targeting 260 respondents, including members of the public, complainants, suspects, visitors, and police officers. Data collection involved interviews and questionnaires, with ethical clearance and NACOSTI licensing obtained beforehand. Quantitative data were analysed using SPSS Version 26, while qualitative data were analysed thematically. The findings revealed that effective communication, problem-solving skills, and empathy/respectfulness at the front desk significantly enhanced public trust. However, inconsistencies in response times highlighted the need for consistent service delivery. The study also identified challenges in addressing perceived inequalities and information provision. These results underscore the importance of efficient, transparent, and fair front desk operations in building public trust and improving community-police relations. The study provides valuable insights for policy recommendations and interventions aimed at strengthening the relationship between the National Police Service and the public.
