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International Journal of Engineering, Science and Technology - Vol 3, No 7 (2011)

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Table of Contents

Articles

Product quality, service reliability and management of operations at Starbucks EMAIL FREE FULL TEXT
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K Paryani 1-14
http://dx.doi.org/10.4314/ijest.v3i7.1S
Signal-to-Noise ratio and design complexity based on Unified Loss Function – LTB case with Finite Target EMAIL FREE FULL TEXT
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NK Sharma, EA Cudney 15-24
http://dx.doi.org/10.4314/ijest.v3i7.2S
Service reliability assessment using failure mode and effect analysis (FMEA): survey and opportunity roadmap EMAIL FREE FULL TEXT
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A Sutrisno, TJ Lee 25-38
http://dx.doi.org/10.4314/ijest.v3i7.3S
Applying lean Six Sigma to reduce linen loss in an acute care hospital EMAIL FREE FULL TEXT
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SL Furterer 39-55
http://dx.doi.org/10.4314/ijest.v3i7.4S
A design for Six Sigma case Study: Creating an IT change management system for a mid-size accounting firm EMAIL FREE FULL TEXT
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P Long, J Kovach, D Ding 56-72
http://dx.doi.org/10.4314/ijest.v3i7.5S
Application of MBNQA for service quality management and performance in healthcare organizations EMAIL FREE FULL TEXT
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SC D’Souza, AH Sequeira 73-88
http://dx.doi.org/10.4314/ijest.v3i7.6S
The use of continuous improvement techniques: A survey-based study of current practices EMAIL FREE FULL TEXT
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JV Kovach, EA Cudney, CC Elrod 89-100
http://dx.doi.org/10.4314/ijest.v3i7.7S
An evaluation of professional quality measurement systems for the automotive industry EMAIL FREE FULL TEXT
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O Senoz, W Daughton, A Gosavi, E Cudney 101-108
http://dx.doi.org/10.4314/ijest.v3i7.8S


ISSN: 2141-2839
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