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Total quality management analysis in printing industry

N.T. Ching
Y.Y. Jian
K.S. Khew
Y.M. Chian
Y.M. Kun
B.S.L. Huat
C.K. Pin


Manufacturing industry nowadays operates on certain basis to ensure products produced are good in quality and quantity. In this research, the problems faced by the printing company are identified and the data collected from the company is analyzed by using statistical process control approach. The accepted range of product quality is calculated. By using the house of quality, it is also found that there are few design characteristics of the products need to be modified. The organization is suggested to implement Total Quality Management (TQM) in order to improve the quality of the products and hence improve the performance of the company.

Keywords: TQM, Lean